Technical support
Scope of technical support
We provide assistance at every stage: from selecting equipment for a specific application, through configuration and commissioning, to fault diagnosis and team training. We serve both school labs and laboratories, as well as maintenance operations in production plants.
Support applies to hardware and software purchased from us. We'll also advise on devices from other sources, depending on availability and documentation.
Please provide the device model and serial number, a description of the symptoms, and a screenshot of the error message. This can often shorten the diagnosis by several days.
Selection and configuration
We select the controller, panel, I/O modules and accessories for your specific application and budget.
- matching the hardware to the application requirements
- checking the compatibility of modules and networks
- initial configuration and parameterization
- assistance in completing a workshop or workstation
Start-up and diagnostics
We help you set up a stand and get back to work when something stops working.
- first start-up and station tests
- diagnostics of faults and error messages
- firmware and software updates
- handling complaints and warranty repairs
Programming and training
Substantive support for teachers, technicians and maintenance staff.
- assistance with programming and visualization
- materials, instructions and sample projects
- team training on hardware and software
- post-implementation support after assembly
How to report a case?
The more details you provide in your report, the quicker we will get back to you with a specific answer instead of follow-up questions.
- Describe the device: model, serial number, software version.
- Write down what is happening and when the problem first occurred.
- Attach a photo of the error message or a short video from the station.
- Provide the order or invoice number if the equipment is under warranty.
- Send a request by email or arrange a consultation at a convenient time.